Motive Broadband Services Care Solution – Professional Services
Motive Professional Services can help companies achieve high performance by increasing the efficiency of their customer operations. Our innovative and proven Professional Services offerings are based on today’s solutions and leverage the best practices we’ve developed from deploying service management technology for the world's leading mobile and broadband service providers.
With Motive Professional Services, providers can maximize the capabilities of Motive’s Broadband Services Care solution to:
- Deliver automated problem diagnosis, resolution and service management capabilities across each of the primary support channels—electronic, phone and email
- Create proactive alerts that notify subscribers of known service issues and guide subscribers automatically through the troubleshooting process to prevent any disruption in service
- Create targeted alerts that are sent only those subscribers affected by an issue, reducing unnecessary calls from subscribers whose service is not affected
- Empower help desk to address a wider range of customer support issues, thereby increasing First Call Resolution (FCR)
Technical Deployment Services
Motive’s highly-experienced technical deployment experts are dedicated to installing, customizing and delivering solutions that help you speed implementation, minimize costs, mitigate risks and quickly realize the full value of your Motive solutions.
Business Optimization Services
Motive’s Business Optimization Services team aligns your Motive solution with your business goals from the beginning—reducing the time and cost typically required to drive measurable value from your technology investments.
Education and Training Services
Motive's education and training services are intended to help you realize the full potential of Motive technology and to promote customer independence in ongoing maintenance and administration of Motive software. These programs can be delivered on-site, via the Internet or at Motive's state-of-the-art training facilities.
Support Services
Motive’s support services experts are highly skilled and motivated in providing rapid response and high impact resolution to your software problems, including delivering timely fixes and up-to-date service and software information. Our goal is to exceed your expectations by providing:
- Responding to calls within targeted guidelines
- Providing ongoing communication through problem resolution
- Providing a defined escalation process when management assistance is needed
- Maintaining our commitment to continuous improvement of our support processes
Hosting and Remote Management Services
Motive’s hosting and remote management services can help you quickly respond to changing business needs while increasing your operational efficiency and alleviating pressure on internal support systems.
- Hosting Services: Our state-of-the-art data center offers maximum deployment and production flexibility with Motive solutions. We provide dedicated staff and an advanced technology infrastructure to deliver total system availability, proactive monitoring and disaster recovery capabilities necessary to operate a mission-critical broadband management solution.
- Remote Managed Services: of Motive solutions in a customer’s environment eliminate the need for in-house Motive administration expertise while ensuring control of the infrastructure (servers, database, network) remains with the customer.
