Motive Mobile Device Management Solution — Overview

Intelligent Management for Mobile Devices

Customer care costs are on the rise. Today, service providers are challenged to support and maintain a wide range of mobile devices and services, manage rising help desk call volumes and cope with the financial burden associate with an increasing number of returned devices. To address these challenges, service providers must have advanced device management capabilities for both operations and help desk personnel.

The Motive Mobile Device Management (MDM) solution gives service providers the infrastructure and tools they need to achieve these goals, in addition to reducing the cost of delivering care while ensuring customer satisfaction. This solution helps providers deliver a combination of consumer self-service and help desk assisted service, as well as one-to-one and one-to-many management of mobile devices. With Motive Mobile ServiceView service providers can:

• Simplify device configuration, management and troubleshooting
• Reduce costs with right-first-time device and service provisioning
• Avoid costly support calls with intuitive, purpose-built self-service tools
• Support devices that run on 3G and 4G networks