Motive Mobile Device Management Solution — Benefits

• Lowers Operational Expense
  • 1:1 and 1:M device management capabilities enable large-scale actions to update devices resulting in help desk call avoidance
  • Self-service tools drive call avoidance by allowing subscribers to self-manage routine tasks via a web portal, IVR or their mobile device
  • Purpose-built assisted service tools for the help desk accelerate problem diagnosis and resolution; thereby reducing average handle time (AHT)
  • Reduce provisioning costs with auto device detection, identification and configuration that reduces activation-related support calls
• Reduce Customer Churn
  • Right-first-time device and service provisioning easily activates new devices and services so customers do not struggle with technical set up processes
  • Intuitive help desk console designed for Level 1 CSRs speeds time to resolution and reduces the need to escalate to more technical staff allowing customer to enjoy faster, more consistent problem resolutions
  • Enable customer to solve their own problems with automated self-service options that improve customer satisfaction with the ability to receive support when and where they need it
• Enable Subscribers to Self-Configure, Activate and Support New Devices and Services Without Help Desk Assistance
  • Automatic device detection, identification and configuration for activation and setup of mobile devices without requiring subscriber interaction.
  • Self-service tools allow consumers to self-manage routine tasks
• Ensure Devices are Maintained Throughout Entire Customer Lifecycle to Dramatically Reduce Overall Customer Support Costs
  • Manage applications and update firmware so subscribers can enjoy an optimal experience and avoid support issues
  • Over-the-air (OTA) firmware upgrades provide remote updates for device capabilities and configuration updates
  • Simplify large-scale, bulk management of devices with policy-based management operations