Motive Femtocell Device Management Solution – Overview
Intelligent Management for Femtocell Access Points
As fixed-mobile convergence grows, the ability to deliver a simple, seamless customer experience is a key competitive factor for service providers. To maximize operational efficiencies, service providers need a comprehensive Femtocell Device Management approach capable of supporting devices throughout all stages of the device management lifecycle.
Motive Femtocell Device Management solution brings intelligence to device management with advanced features that allow service providers to remotely provision, configure, update, manage and troubleshoot Femtocell devices in both residential and enterprise markets. Using Motive, providers can improve the subscriber experience and quality of service, while reducing customer care costs. Motive Femtocell Device Management enables service providers to:
- Monetize Femtocell service with the ability to create revenue-generating service tiers
- Reduce Average Handle Time in the call center with purpose-built assisted service tools for the help desk that accelerate problem diagnosis and resolution
- Streamline bulk management of devices in Enterprise environment with logical groupings
- Avoid configuration issues and reduce No Defect Found device returns with knowledge of neighboring devices to avoid setting conflicts
