Successful vendors will focus on helping consumers overcome the complexities of installing and using networked entertainment devices.
		—	David Mercer Digital Consumer Practise Vice President, Strategy Analytics

Motive Home Service Management Solution - Overview

Streamline Management of Next Generation Home Services

Customer home networks have become the focal point of Service Provider’s strategy as they try to extend their services beyond triple-play. Service Providers are trying to enrich the home environment with innovative services and applications that can generate new revenues and increase customer retention. As a result opportunities to deploy new applications such as home surveillance, home security, home automation and e-health as well as extend their current IPTV services to content, multimedia or entertainment applications are being contemplated.

Motive Home Service Management helps service provider simplify the deployment and management of new home services deployed on next generation customer premises equipment. Motive offers comprehensive life-cycle management of services and applications, encompassing service creation, activation, update, troubleshooting and inventory. With Motive’s Home Service Management solution service providers can:

• Introduce new profitable services in the home leveraging an eco-system of application developers
• Help customers activate new services on-the-fly without stopping or impacting running services.
• Support troubleshooting operations by means of install/uninstall/start/stop capabilities on applications.