IPTV Service Assurance — Benefits

• Accelerates time to market and mass market adoption by preventing and minimizing service issues
  • Reduces field tech installation time by providing real time service diagnostics and status
  • Helps eliminate secondary repair visits by providing help desk with information and tools needed to resolve common issues
• Delivers end-to-end visibility into the entire IPTV service delivery ecosystem
• Improves stability and quality of IPTV service by increasing visibility into network performance and speeding resolution of service issues
• Significantly reduces call handling time by providing key information that call center can use to quickly identify and resolve service issues
• Reduces operational costs by automating previously manual service processes
• Guides help desk to targeted resolution
• Eliminates the need for swivel chair processes to check numerous systems
• Reduces the need for frontline help desk to escalate or hand issues off to other departments