Motive WiMAX Service Management Solution — Benefits
- Lowers Operational Expenses
- Enable subscribers to self-configure and activate new devices and services without help desk assistance; thereby decreasing activation-related support calls
- Self-service tools drive call avoidance by allowing subscribers to self-manage routine tasks via a web portal, IVR or their mobile device.
- Reduce risk with Motive turn-key hosted services that scale to meet a wide range of operator needs from field trials to large-scale deployments.
- Increase Value of Capital Expenses
- Reduce IT complexity with the ability to deploy and manage a variety of fixed, mobile, nomadic and embedded WiMAX devices on one device management server
- Device and network agnostic
- Multi-protocol support provides the flexibility to select devices from multiple vendors
- Enable subscribers to self-configure, activate and support new devices and services without help desk assistance
- Zero-touch activation for automated detection and registration of all WiMAX devices and over-the –air provisioning of High-Speed Internet, VoIP and other WiMAX-based services.
- Self-service tools allow consumers to self-manage routine tasks.
- Increase customer satisfaction
- A simple and successful activation experience enable subscribers to avoid using help desk support and begin using their WiMAX service sooner
- Intuitive self-service tools allow customers to troubleshoot issues at their convenience.
